In the unlikely event that you change your mind then you can return your items within 14 days, in its original packing and in unused condition for a refund (excluding shipping). If you have a problem with an item purchased, then contact us and we will do our utmost to solve any issues to your satisfaction.
We endeavour to hold all our non-custom products in stock always and aim to have these items posted within 4 working days from UK and 7 working days from Spain, however at peak times this may extend to 7 working days and 10 respectively. We will confirm dispatch of your order via your account if you are registered. We live in the Spanish country side and our local village post office is open only three mornings a week, so please bear with us it is sometimes slow if we dispatch from Spain we do try to duplicate products in both UK and Spain.
Orders to the UK will be sent by Royal Mail and International orders will be dispatched by Airmail Small Packets. Orders from the EU will be dispatched by Correos Our shipping rates are calculated based on the complete weight of your order. For considerably large or heavy orders we may consider alternative arrangements such as courier delivery.
Occasionally parcels do go astray in the postal system. These are out of our control and although we understand that this can be frustrating a parcel must be missing for two weeks from dispatch in the U.K. and four weeks for International parcels before we can contact Royal Mail or Correos. We ask that our customers wait this length of time before contacting us. We will then be able to dispatch replacements without question.
The shipping costs are calculated on a weight basis and correlated with the Royal Mail’s and Correos’s pricing system with only a minimal cost added to cover packaging. We will not enter into any communication or negotiation regarding these costs. You will be made aware of these costs prior to checkout.
|UK||Orders over £50 (standard)||FREE|
|UK||Orders over £150 (courier)||FREE|
|EU||Courier Delivery (under 500 grams)||£10.00|
|EU||Courier Delivery (over 500 grams)||£12.00|
|EU||Orders over £150||FREE|
|USA||Standard Delivery (under 250 grams)||£10.00|
|USA||Standard Delivery (under 500 grams)||£15.00|
|USA||Standard Deliver (over 500 grams)||£25.00|
|USA||Courier Delivery (under 100 grams)||£15.00|
|USA||Courier Delivery (under 250 grams)||£18.00|
|USA||Courier Delivery (under 500 grams)||£20.00|
|USA||Courier Delivery (over 500 grams)||£25.00|
|USA||Orders over £200||FREE|
|Rest of the World||Standard Delivery (under 100 grams)||£10.00|
|Rest of the World||Standard Delivery (under 250 grams)||£12.00|
|Rest of the World||Standard Deliver (over 250 grams)||£20.00|
|Rest of the World||Courier Delivery (under 250 grams)||25.00|
|Rest of the World||Courier Delivery (over 250 grams)||30.00|
|Rest of the World||Orders over £200||FREE|